Customer-Led, Trusted Experts…Value Driven!

Timothy Mead is a Senior Business Consultant, Agile Scrum Master and Six Sigma Master Black Belt certified professional with a 20 year track record of leading successful business, process and technology transformation across a variety of industries; including financial services, manufacturing, non-profit and government sectors. Mr. Mead is also certified in Design Thinking and Human Centered Design techniques; with a specialty in designing and transforming customer experience interactions within business-to-business (B2B) operating models.

Mr. Mead earned a Bachelor of Science in electrical engineering from Virginia Polytechnic Institute and Master of Science in economic policy and finance from University of London.

Federal Reserve Bank of Richmond & Board of Governors

Led business analysis, process improvement and strategic planning initiatives for key functional lines of business; Developed and presented payments related research and data analysis at the Richmond, Baltimore and Charlotte Board of Directors and Business and Consumer Payments Advisory Council (BACPAC) semi-annual meetings; Facilitated design and requirements definition meetings with Payments Services, IT and external partner business and technology subject-matter-experts for Payments data acquisition projects.

United States Department of Veteran Affairs

Utilized Lean Six Sigma based methodologies to lead process improvement and technology implementation initiatives within the Department of Veterans Affairs’ Enterprise Veterans Self-Service (EVSS) and Customer Relationship Management (CRM) programs; Perform process flow and data analysis to identify business performance, customer value-add and efficiency enhancement opportunities; Developed business process diagrams, user stories, use cases, wire frames and data models to validate current and future state business capabilities and requirements.

Freddie Mac

Client Experience Design manager within the Customer Experience team of the Single-Family business. Used ethnographic research to gather voice-of-the-customer (VOC) feedback and derive insights; in conjunction with behavioral and quantitative analysis, to create compelling and effective customer experiences.

Partnered with technology teams to create use cases and business rules for text analytics and natural language processing platforms to automate the synthesis and analysis of unstructured text and voice data.

General Electric - GE Capital

Process improvement, facilitation, mentoring and training of Six Sigma Green Belts and business leaders, data analysis consulting for Servicing, New Business, Claims, IT and Actuarial divisions. • Designed process and technology improvement solution that identified and recaptured over $2.8 million in previously undiscovered claims.